عربي
Providing Quality and
Professional Training Since 1984

Our Training Courses

Back
REGISTER_NOW Add to my calendar SEND_COURSE_TO_FRIEND Print this Course

Business Process Modeling - Analysis and Design

Date: 26 November 2018 - 30 November 2018
Course ID: ADDQ101/2018
Duration: 5 Days
Fee US$ - VAT is not included: 4200 US$
Venue: Istanbul / Turkey

Introduction:

Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is proven to be the best response to fierce competitions, demanding customers, and fast changing technologies.



The course material combines the necessary knowledge, latest and proven BPR-related techniques, and the instructor’s international and local experiences to provide a comprehensive treatment of BPR. All key BPR concepts will be practically demonstrated to enable attendees to carry out process reengineering when they return back to their workplaces.

Objectives:

At the end of this course trainees will be able to:



• Define , document and improve your critical business process

• Recognize the benefit of properly analyzing and defining your business process, Understanding the risk involved of not doing so

• Applying real world example that specifically address the successful approach for analyzing business problem and processes

• Know the difference between various models such as business, process, data, object and work flow

• Utilized customer focused process improvement techniques that deliver exactly what we needed

• Streamline business processes as you identify and eliminate non value added tasks

• Design workflow and process model to ensure clarity and meet customer expectation

• Apply problem solving and route cause analysis techniques that are simple, easy to understand, yet extremely effective

Who should attend:

The Nominees for this course is, preferably:

All Managerial and Executive levels

Daily Outlines:

Day One: Introduction

¬

• Important Concepts

• Identifying Improvement Opportunities

• Improvement categories

• Case examples



Process Mapping



• Understanding the process

• Flowcharting

• Analyzing the process

• Computer applications in process analysis



The Approach

• Pre-project Stage

• Analysis Stage

• Vision Stage

• Case studies



The Approach and the Application:



• Design Stage

• Transition Stage

• Wrap up Stage

• Case studies





Day Two: Implementation Issues

Organization Development Implementation

• Understanding business needs

• Drivers for sustainability

• Business commitment

• Drivers on how a business might perceive sustainability

o Corporate commitment –

o Proactive –

o Reactive –

o Regulatory –

• Walk the talk

• Business Requirements Analysis

• Clearly Agreeing What You're Going to Deliver



• How to Use the Tool

Step 1: Identify Key Stakeholders

Step 2: Capture Stakeholder Requirements

Technique 1: Using stakeholder interviews

Technique 2: Using joint interviews or focus groups

Technique 3: Using "use cases"

Technique 4: Building Prototypes

Step 3: Categorize Requirements

Categorization of grouping the requirements:

• Functional Requirements –

• Operational Requirements

• Technical Requirements –

• Transitional Requirements –

Step 4: Interpret and Record Requirements



Day Three:

• Interpretation of the requirements

• Define requirements precisely

• Prioritize requirements

• Analyze the impact of change

• Resolve conflicting issues



• Analyze feasibility

• Key Points

• Tips

• Developing evaluation criteria

• Change Management

• Brainstorming- Improvement the case example

• Discussion- Implementation issues

• Concluding remarks



• Introduction to Root Cause Analysis-RCA.

o What is a "Problem?"

o Why Problems Persist

o What is A Root Cause analysis?

o Where did it come from?

o RCA model

o When is an RCA done?

o Why Root Causes are important

o When not to do an RCA?

o Root Cause Hypothesis

o Root cause verification

 Scatter diagram



Day Four:

• Understanding the Process

o NORMS-based analysis of information

o Development of corrective and preventive actions

o Review findings, assess, and implement actions

o Writing a Good Report and lessons to be learned

o Action plan and follow



• Identification Process

o Reactive

o Proactive

o Prioritization

o Roles and responsibilities



• Problem definition

o What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)

o Developing your problem statement

o Refining the problem specification

• Objectives and success measures

• Scope/constraints

• Timescales

• Costs – impact and resolution



• Measuring the problem

o Process and definition

o Sampling and collection Plan



• Models for analyzing problem situations related.

o Logical analysis

o Data Analysis

 Process Analysis

o Process Mapping

o Pareto Analysis

o Failure Mode and Effects Analysis

o Ishikawa diagrams

o Cause and Effect Matrix

o Relationship diagram

o 5 Whys



Day five

• Identify solution

o Brainstorming Techniques

• Evaluate solutions

o Impact/effort analysis

• Developing selected solution

• Utilizing Root Cause analysis to identify risks in the Business Plan.

o Risk analysis

• Pilot testing

• Implementation planning

o Force field analysis



• Putting RCA into practice

o Create a Root Cause Analysis program within your organization

o How to develop appropriate recommendations to address root causes at various levels to avoid future incidents



• Case Studies and Simulation Exercises.



APPLYING BUSINESS PROCESS IMPROVEMENT

A CASE STUDY

o Core Goals and Values

o Strategy

o Application

o Design

o Training Delivery



Training Method



o Live group instruction

o Use of real-world examples, case studies and exercises

o Interactive participation and discussion

o Power point presentation, LCD and flip chart

o Self-test and group activities

o Each participant receives a binder containing a copy of the presentation slides and handouts









Program Support:

This program is supported by interactive discussions, role play, case studies and to highlight the techniques available to the participants.

Back
REGISTER_NOW Add to my calendar SEND_COURSE_TO_FRIEND Print this Course