Become the quality expert for your organization. This practical, interactive training program is designed to provide quality and operating professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of non-conformances which will allow for the implementation of the effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement.

After participating in this half-day course, participants will be able to:

• make the right quality-related decisions at any level of the organization

• Learn to identify the root causes of a problem

• Learn root cause analysis tools, such as the 5 Whys and Cause and Effect Analysis

• Understand the components of corrective and preventative action

• Learn the life-cycle of overall problem solving

Managers or Project Managers working to improve the organization's performance and effectiveness, Quality Managers, Quality Engineers, Supervisors. Professionals responsible for implementing or maintaining a corrective or preventive action system.

• Introduction

• Quality improvement and management

• Process management

• Measurement: assessment and metrics

• Managing people and processes

• Organizational leadership and Corrective Action

• The Plan Do Check Act Cycle

• An 8 D Approach to Corrective Action

• Correction, root cause analysis and corrective action

• A Tool Box for Corrective Action – five basic tools for success